Unfortunately, I have to voice out to support on this topic again. Recently, one of the biggest review platform has kept erasing the positive comments on their platform. Well, you may have guessed, it's Trustpilot.
What is Trustpilot?
It is a global review platform designed to offer a review place for global users, that's said that you can leave any sort of comments, reviews towards any company or business entity.
Do you need to submit a proof when accusing a company?
NO, unfortunately, Trustpilot does not require any sort of proof from reviewers when they write a negative comments, not like Amazon or Ubereats when you complain, you need to submit an image evidence or at least a receipt to demonstrate the actual issue happened.
But it is not the case with Trustpilot. Trustpilot clearly picked a side on this issue. Only the "bad" comments stayed on, literally, if someone hired by Shoplazza's competitor and give a malicious comment and a fake invoice number, while Trustpilot entrust and endorse this type of "fraud" reviews under disguise of "free of speech" and "just reviews"… then who is the fraudulent party?
Funny thing is, Trustpilot and their endorsed reviews showed ignorance of the business nature of Shoplazza.
Shoplazza provides online-store building tools and technologies, partnering with Amazon Web Service, Google, Facebook, PayPal, Strip and so many global renounced vendors to make sure and minimize any fraudulent risks.
Why Trustpilot intends to suppress the voice from company side?
Based on communication with Trustpilot, only when a company makes a subscription (that means you need to pay a monthly fee to be a Trustpilot client), upon the point of subscription, the company starts to have a chance to talk to someone from Trustpilot. You get the response that for being the client to Trustpilot, you may have a chance to delete some negative comments.
Truth is by striping away the rights of voicing out from the company side, it pushes and forces any business entity into a very difficult situation that you have to pay a "ransom" in order to release your kidnapped "reputation". This is how we feel and many other merchants. Trustpilot uses its privileged power to manipulate the reviews against business entities who do not subscribe to their services.
Today, we firmly express the anger and frustration! Shoplazza is what it is and we stand firmly and determine to offer the best of our services and products to serve our global merchants.
Shoplazza is endorsed by its diligent global team, many renounced global investors, and our 340,000 merchants. Not biased and unjust review sites.